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At True-Tech, we want you to be completely satisfied with every purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process to give you peace of mind.
Items may be returned within 30 days of delivery, provided they are unused, in their original packaging, and in resalable condition. Please ensure all accessories, manuals, and tags are included when sending items back. Products showing signs of wear, damage, or alterations may not be eligible for return.
To start a return, please contact our customer support team with your order details for guidance on the process. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued back to your original payment method within 5–10 business days, depending on your bank or card provider.
Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Our goal is to ensure you shop with confidence at True-Tech.